Tobar Robo Turtle Playset
Dispatch & Deliveries
We aim to dispatch all orders the same or next day. There might be the odd occasion when we take longer than this, but we will e-mail you to let you know if this is going to happen, and the reason why.
For standard UK deliveries we use Royal Mail's 48 hour delivery service. We also offer the option to upgrade to First Class Delivery or Special Next Day Delivery (weekday deliveries only). Larger and multiple items are sent by courier. Alternatively, if you wish to collect yourself, or have other collection means in operation, then we can accommodate this.
For deliveries outside the UK we use Royal Mail's International Service for smaller items, which again has proved reliable and speedy (this service incurs a 2kg weight limit). When an order is over 2kg we send via Fedex who offer an exceptional service and rates. Deliveries to Europe normally take around 2 to 5 days, whilst the rest of the world takes up to 2-7 days.
Our shipping rates are as follows:
|UK 2nd Class||0.00 kg - 2.00 kg||FREE|
|UK 1st Class||0.00 kg - 2.00 kg||£2.00|
|UK Special Delivery (Next Day)*||0.00 kg - 2.00 kg||£6.95|
|UK Medium Parcel||2.1 kg - 5.00 kg||£5.00|
|UK Heavy Goods||5.1 kg - 10.00 kg||£10.00|
UK Very Heavy Goods 10.1 kg - 20.00 kg £15.00
* For Next Day Special Delivery please place order before 11am (maximum weight of 2.00kg).
|Europe Small Goods||0.00 kg - 1.00 kg||£3.50 GBP|
|Europe Small Parcel Rate||1.1 kg - 2.00 kg||£4.50 GBP|
|Europe Large Parcel Rate||2.1 kg - 5.00 kg||£8.00 GBP|
|International Shipments (Large)||5.1 kg - 9.0 kg||£20.00 GBP|
|Smaller Parcel International Rate||0.00 kg - 2.00 kg||£8.00 GBP|
|Small Parcel International||2.1 kg - 5.00 kg||£14.00 GBP|
This charge will be added to your order at checkout and payment
We want you to be happy with each and every purchase you make from Liberty Trading, but we do understand that on occasions an item may be unsuitable or you may simply change your mind. Therefore, we offer a 30 day 'no quibble' returns policy.
To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.
To start your return, please contact us first at firstname.lastname@example.org, then post item/s back to us and please obtain a proof of return from Post Office.
There are certain situations where only partial refunds are granted:
- Any item returned after 30 days
- Any item not in its original condition
- Any item not in it's original packaging
- Any item that is damaged or missing parts for reasons not due to our error
Please send any returns to: Liberty Trading, 3 Norman Court, Albion Road, Carlton Industrial Estate, Barnsley, South Yorkshire, S71 3TE, UK.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Only damaged/faulty items will have the return postage cost refunded.
Once your return is received and inspected, If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days of receipt of the goods back by us.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item back to us for an exchange.